staż 24 października, 15:20
Opis stanowiska
For an external company, as a part of developing it's long - lasting partnership with Cisco Systems we are currently looking for English speaking independent Contractor to join After Hours High Touch Operations Management service.
Obowiązki osoby zatrudnionej
- Acts as a single point of contact for escalation and operational concerns for assigned customers for After Hours
- Provides reporting on the open service requests and RMAs.
- Identifies and works proactively on issues to improve customer satisfaction.
- Takes part in Quarterly Business Review meetings and provides trending and gap analysis.
Wymagania
- Very good command of English.
- Demonstrated drive for continuous learning, results-orientation and teamwork.
- Professional & concise communication (written & verbal).
- Performs well under pressure and in disruptive environments where priorities can change in response to customer demand.
- Executive level communications, tailored to unique situations.
- Proven ability to work cross-functionally and cross-corporations.
- Excellent working relationships with other customer service organizations within Cisco and with appropriate business units.
- Ability to formulate and deliver presentations.
- Previous experience as one of the following: incident manager, after hours incident manager, major incident manager.
- Previous experience in processes management, service desk, customer service experience, IT call centre experience.
- Ability to work shifts - day shifts, night shifts, both 8 & 12 hours
Mile widziane
- Certifications: ITIL Intermediate would be an asset.
Oferujemy
- B2B Contract on special rules (PTO, trainings & benefits not elsewhere seen with B2B contract).
- Competitive salary (depending on the experience).
- Possibility of remote work after the training period.
Rodzaj oferty
staż
Wymiar
inne
Forma zatrudnienia
staż
Dla kogo
student,absolwent
Wykształcenie
- elektronika i telekomunikacja
- elektrotechnika
- komputerowe wspom.proc.techn., poj. samochodowe
- logistyka
- stosunki międzynarodowe
- zarządzanie
Języki
- angielski (zaawansowany)
Wymagane dokumenty
Curriculum vitae