praca 24 października, 15:02
Opis stanowiska
For an external company, as a part of developing it’s long – lasting partnership with Cisco Systems we are currently looking for English speaking independent Contractor to join After Hours Incident Management service.
Obowiązki osoby zatrudnionej
- Providing operational support for Cisco’s premium customers
- Using of various communication channels in order to maintain customer satisfaction during IT – related incidents
- Ensuring the quickest resolution possible by regular follow ups with the Engineering Teams involved
- Documenting actions taken in appropriate systems
Wymagania
- Excellent knowledge of English, both spoken and written
- Business communication skills
- Ability to work under time pressure
- High level of availability as the engagements may take place in the afternoon and at night
Mile widziane
- Previous experience in Incident Management would be huge asset
- ITIL knowledge would be an asset (with focus on incident management)
- ITIL Foundation certificate would be an asset
Oferujemy
- B2B Contract on special rules ( Private Healthcare, Trainings, Multisport)
- Flexible schedule
- Possibility remote work, after the training period
Rodzaj oferty
praca
Wymiar
pełny etat
Forma zatrudnienia
inne
Dla kogo
student,absolwent
Wykształcenie
- elektronika i telekomunikacja
- elektrotechnika
- komputerowe wspom.proc.techn., poj. samochodowe
- logistyka
- stosunki międzynarodowe
- zarządzanie
Języki
- angielski (zaawansowany)
Wynagrodzenie
0 - 6000 PLN
Wymagane dokumenty
Curriculum vitae