The Jr. Advisor / Advisor is responsible to handle the administration activities based on emails request and data received from his/her area of responsibility. She or he checks, processes including coordination of corrections on External Provider side in the customers own Sales revenue Systems according to the customers instructions, while assuring to meet quality standards and internationally accepted sales and accounting principles.

• Support for External Provider concerning Agent disputes on behalf of local sales offices
• Quality check in KERMIT for transactions processed by External Provider
• Prepare routine documents for providers/customers out of the system (e.g. reminders for missing documents) etc.
• Makes sure that in his/her area of responsibility the accepted service level with regard to timeliness and accuracy of the accounting data processing is maintained.
• Keep up to date Country Specification/Process Description for assigned areas of responsibilities
• Contacts directly with customers, external providers, independently handles of incoming/outgoing communication verbal & written via email and/or TrackSpace within agreed deadline
• Handles escalations on operational level
• Initiate and support identified process improvements
• Knows and follows internal and Global Data Protection rules
• J.A. performs tasks with support of experienced colleagues

• Master/Bachelor degree or at least accomplished 3rd year of studies in any disciplines
• At least 1 year of experience for Advisor position
• Any corporate/administrative/internship experience will be and asset for Junior Advisor position
• Very good command of English (written and spoken) min B2 level
• Expert knowledge about process activities from his/her area of responsibility and very good knowledge about end to end process
• **If needed second language level based on service requirements
• Good command of all Windows applications
• Diligent, independent and systematic approach to work
• Strong time management and organizational skills
• Analytical and conceptual mindset with a special detective/research skills
• Flexibility and adaptability
• Numeric skills
• Team player
• Customer orientation
• Pro-activeness, improvements driver
• Excellent communication skills in intercultural environment
• High precision, dedication to deliver the objectives on time

• We offer the opportunity to work in an international company and a wide package of benefits

Curriculum vitae