In the Client Service department we are in daily and direct contact with our customers - whom are the biggest financial institutions in the world. As a trustful partner we support their day to day business, help resolve their problems and propose efficient solutions through collaboration. We offer our support via phone, mail and chat in 7 different languages, making us a truly international team bringing value where it matters.

• Role:
• Supporting our international clients.
• Establishing and maintaining effective relationships with clients as well as gaining their trust and respect.
• Works and constantly coordinates with different stakeholders internally, specifically account managers and operations, in solving service issues and escalations.
• Interfacing with Euroclear's Operations teams (Asset Servicing, Transactions Processing, Tax or Collateral) to solve problems and keep clients in the loop.
• Anticipating client’s needs and finding solutions within the indicated policies and procedures.
• Taking care of appropriate follow-up (timely, accurately) of all client matters.
• Ensuring proactive communication to all parties involved.

• Qualifications:
• 2 years of experience in a sales, business development or customer service role.
• Understanding of financial markets and knowledge of securities.
• Genuine team player.
• Strong proven relationship management and communication skills.
• Excellent command of spoken and written English.
• Strong client focus and can-do attitude.

• What we offer:
• We offer an excellent opportunity to practice and develop your talents in a highly professional and motivated team, interacting with many stakeholders across the whole organization.
• Benefits:
• Private medical care
• Life insurance
• Flexible working hours
• Christmas gifts
• Employee referral program
• Annual bonus
• Benefit platform with an attractive dedicated budget
• Great Place to Work for All

Curriculum vitae