praca 31 marca, 14:44
Opis stanowiska
IT helpdesk analyst will be responsible for answering calls mainly from US based customers, also supporting PL & International locations. Working shifts between 6:30 – 21:00 CET (UTC +1) working in 9/80 or 4/10 work schedule.
The employee on the position will report directly to Lockheed Martin Service Desk Manager in Poland.
Obowiązki osoby zatrudnionej
- Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
- Successful diagnoses, identification, and isolation of problems based upon comments and complaints
- Responds promptly with appropriate solutions
- Alerts management to recurring problems and patterns of problems
- Logging calls using relevant toolset
- Provide remote support for dial in users including the use of VPN
- Support of mobile devices
- Write, update and maintain written processes and procedures
- Send System Alert and outage communications to user base
- Researches and analyses problems utilizing own expertise, historical database records
- Routing calls to available specialists in more complex and difficult cases
Wymagania
- Basic knowledge of Microsoft Operating Systems
- Experience with Microsoft Outlook and Microsoft Office Suite Support experience
- Self motivated with willingness to learn from colleagues
- Must be a good team player and able to use own initiative
- Excellent Communication skills (written and verbal) in both English and Polish
- Demonstrated outstanding customer service skills
Mile widziane
- Demonstrated telephone etiquette skills
- Dynamic and flexible "can-do" attitude
- ITSM Support experience and ITIL familiarity
- VPN/Remote Access Support experience
- Mobile device support experience
- Networking environments including wireless
- PC/Technical Support service desk experience
- Excellent time management skills
Oferujemy
- mentoring
- soft skills training
- space for experimenting
- substantive support from technological leaders
- technical knowledge exchange within the company
Rodzaj oferty
praca
Wymiar
pełny etat
Forma zatrudnienia
umowa o pracę
Dla kogo
student,absolwent
Wykształcenie
- informatyka
Języki
- angielski (zaawansowany)
Informacje dodatkowe
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- retirement pension plan
- extra social benefits
Wymagane dokumenty
Curriculum vitae