Start your career in an international fin-tech company! We are looking for people who are hungry to learn new things, love financial market but most importantly, want to provide world class customer service. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and thorough knowledge of how ZEN works. ZEN is open 24 hours a day, 7 days a week so flexibility is a must. But don’t worry, ZEN team is more than a regular team and we schedule work time together!

• Partner with our customer to effectively resolve issues through email, chat and sometimes phone.
• Answer how-to questions and help customers navigate our web site and app.
• Communicate thoughtful, customized solutions that help customers move forward and grow their business.
• Collaborate with internal teams, to identify opportunities for existing customers to use more of our services.
• Show composure, resilience and flexibility as customer needs evolve and case volume changes.
• Representing ZEN online in a 24/7 shift schedule

• The ability to multi-task and stay organized.
• Outstanding communication skills and experience working on a team.
• Critical thinking and problem-solving skills.
• A friendly and professional demeanor.
• High attention to detail.
• Ability to work quickly under pressure.
• Ability to shift work.
• Fluent English and Polish

• Customer service experience.

• The chance to be a part of rapidly growing startup and next success story.
• A knowledgeable, high-achieving, experienced and fun team.
• All the gear you need to be successful.
• Learn how to maintain work/life balance.
• Private medical healthcare
• Well-equipped office with chill area including saunas, gym, massage room, games room

Curriculum vitae